Privacy Policy

1. Introduction

This Privacy Policy describes how TivoroTV ("we," "us," "our") collects, uses, and protects information when you visit our website or subscribe to our service. We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

We collect minimal information needed to provide our service:

• Contact information: the WhatsApp number or email you use to communicate with us when subscribing.
• Payment information: handled entirely by third-party payment processors. We do not store credit card details on our servers.
• Service usage: the device MAC address (where applicable) used to provision your subscription.
• Website analytics: aggregate, non-identifying data via Vercel Analytics. We do not use Google Analytics or third-party tracking pixels.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain your IPTV subscription
• Process payments through our payment partners
• Communicate with you regarding your subscription, support, and updates
• Improve our service and website performance

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only with payment processors strictly to process your subscription and with infrastructure providers (such as our hosting and CDN partners) required to deliver the service.

5. Cookies

We use only essential cookies and localStorage to remember your language preference. We do not use tracking, advertising, or analytics cookies.

6. Data Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. All payment data is processed by PCI-compliant providers.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent and unsubscribe at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us via WhatsApp.

8. Data Retention

We retain account information only as long as you maintain an active subscription. After cancellation, we delete personal data within 30 days, except where retention is required by law.

9. Children

Our service is not directed to children under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact

For any questions about this Privacy Policy, contact us via WhatsApp at the number shown on our homepage.